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Technical Support & Other Enquiries email: support@tachyoninc.com
Phone: 972-353-0888
What is Tachyon?

The word Tachyon derives from the Greek ταχύς, meaning, "speedy".

-noun Physics./tak-ee-on/
A hypothetical particle that travels faster than the speed of light.

Tachyon, Inc. is a company that deals in extremes; we make extremely cool products for extreme people who engage in extreme activities. Better Business Bureau

Warranty

Warranty

Tachyon products are covered by a one year limited warranty from the date of purchase from Tachyon, Inc. The warranty covers only defects in workmanship and materials. It does not apply to products which have been damaged due to unreasonable use or by intention nor does it cover dissatisfaction with the product.

Tachyon, Inc.’s warranty policy only covers products purchased directly from Tachyon Inc. or from our authorized resellers. If you purchased the product from our website you will have been given a purchase number with your confirmation email. Please quote this number, along with your name and email address, in your dealings with us.

Customers outside of the United States who have purchased items from authorized resellers or from online resellers such as Amazon.com, and have problems that need to be addressed, please contact Tachyon first to see if we can help you. We are more likely to be your quickest solution.
If our support staff cannot solve your problem by email, we will further advise you on how to proceed to remedy the problem.
This warranty does not cover items purchased from a third party that is not authorized by Tachyon. It is not transferable to online purchases from sites such as eBay or Craigslist.

(a) Tachyon, Inc.’s return policy covers only defective products. All sales are final. Monetary refunds will not be issued for any reason.
(b) Tachyon Inc will only accept returns of defective product within one year of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary returns.
(d) Before products are exchanged or returned, customer must contact Tachyon, Inc. ,via email or phone. Tachyon, Inc. will help troubleshoot the problem to avoid the unnecessary returns. If it is determined that the camera is defective, Tachyon, Inc. will authorize the return, in writing, via email. Tachyon, Inc. may request sample video clips to be sent to
support@tachyoninc.com in order to ascertain the problem/defect.
(e) In case of return, the customer will pay for one-way shipping to Tachyon, Inc. There is no need to use any express or overnight service. Tachyon, Inc. will pay the shipping costs for the exchange product.

Tachyon, Inc. shall only be liable for:

(a) the replacement of a defective product with a new product.
Tachyon, Inc. shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held, the recipient will be responsible for covering the shipping costs needed to resend their goods to them. 
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee.

Tachyon, Inc. shall NOT be liable for:

(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.

In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:

a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b)  the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held,

the recipient will be responsible for covering the shipping costs needed to resend their goods to them. 
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.

In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee.

"I just wanted to let you know that I have been completely amazed at the above and beyond professional customer service I have received from Jeff.
You have won me over as a customer for life and I will spread the word of Tachyon products for years to come.

You have made this one of the most enjoyable purchases I have ever made.

Thank you again"

Mike in Baltimore, MD

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WARNING: The form and functions of Tachyon helmet cam products, accessories, logos, and all graphics on these web pages are the patented, protected property of Tachyon, Inc. Any attempt by anyone other than our authorized dealers to copy or reproduce any of the above without permission of Tachyon, Inc. will be met with legal action. Tachyon products are available for purchase only at http://www.tachyoninc.com/ or from authorised dealers.

本公司拥有 TACHYON HELMET CAMERAS 独有专利技术生产及销售权。本公司所有产品在世界主要国家已获专利授权,已受各注册所在国专利法保护。此外,外观设计专利、实用新型专利、发明专利已取得中华人民共 和国国家知识产权专利局颁发的专利证书,已受中华人民共和国专利法保护。“TACHYON”品牌是本公司特有商标,商标专有与使用权已取得欧美主要国家及中华人民共和国的全面保护。 

本公司所涉及的知识产权已在中华人民共和国海关总署办理了知识产权海关保护备案,所有侵犯知识产权的货物与商品已禁止进出口。

本公司禁止任何组织及个人仿冒制造和销售本公司专利产品,禁止任何机构与他人盗用及剽窃本网站图片、产品图片、专利名称及商标。本公司将保留对任何侵权者追究法律责任的权利。 

本公司在此郑重声明,为维护公司所有产品的合法权益,对于一切仿制、假冒、侵权产品的生产者与经销商,本公司驻中国的法律代表必将采取法律途径对其进行坚决制止和打击。

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